How to complain about a debt collector

If you want to complain about the debt collection practices of creditors and/or their debt collection units, as well as external debt collection agencies you should log on to the website of the Office of Fair Trading and download the appropriate complaints form, which should then be posted to:

Enquiries Centre
Office of Fair Trading
FREEPOST
London
EC4B 4AH

Or emailed to:

Email: enquiries@oft.gsi.gov.uk

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