Faulty goods complaint letter

 
 
Dear Sir or Madam,
 
RE:Complaint about faulty goods
 
On [DATE] I bought a [ITEM] from you for £[AMOUNT].
 
I now find the goods have the following fault:
 
[LIST PROBLEMS]
 
Under the Sale of Goods Act 1979 (as amended) (“the Act”) goods you supply must be fit for purpose and be of satisfactory quality. In this case the goods that you have sold me are therefore in breach of the Act and with this being the case, I request that you [repair the goods at no cost to me] [replace the goods] [refund my money immediately [CHOOSE ONE OF THESE].
 
I have enclosed a copy of the receipt in support of my claim.
 
Please respond within 14 days of receiving this letter.
 
Yours faithfully
 
 

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