Guide to Delayed Flight Compensation - Part 5 - What if my flight is cancelled?

Published 31 August 2013

extraordinary circumstances, EU based airlines,legal support, CAA, do i have a claim

 

 

 

 

Flight Cancellation Compensation 

If you want to find out if you can claim for flight cancellation compensation, check the following.

Step One.

Did the flight in question depart from an EU member state? 
Or
Did the flight land in an EU country AND is the airline based in the EU?
 
If the answer to either one or both of these questions is yes, read on. If no, you would not be entitled to compensation.

Step Two

Did you receive information about the cancellation more than 14 days prior to the scheduled departure date? If yes, it’s unlikely you can recover compensation.  
 
If not:
 
Was the flight distance less than 1500km?
 
If yes, you may be entitled to €250 euros in compensation.
 
Would the flight have departed from an EU member country and land in an EU member country, and be less than 3500km in distance? 
 
If yes, you may be entitled to €400 euros in compensation.
 
Would the flight have departed from an EU member country and land in an EU member country, and be more than 3500km in distance? 
 
If yes, you may be entitled to €600 euros in compensation.
 
But you also need to check the following:
 
Did you receive information about the replacement flight less than 7 days prior to the departure date? 
 
If yes, and you took the flight, did you depart more than 1 hour before or 2 hours after the scheduled time of departure? 
 
If yes:
 
Were you delayed by two hours or more for flights that were less than 1500km in distance? 
 
If so, you may be entitled to €250 Euros in compensation.
 
Were you delayed by three hours or more for flights that were 1500km and the arrival and destination cities were both in the EU? 
 
If so, you may be entitled to €400 Euros in compensation.
 
Were you delayed by three hours or more for flights that were between 1500km and 3500km? 
 
If so, you may be entitled to €400 Euros in compensation.
 
Were you delayed for four hours or more? 
 
If so, you may be entitled to €600 Euros in compensation.
 
In the event of a cancellation of a flight, timing of the cancellation is crucial.
 
If an air carrier informs you of the cancellation of your flight more than two weeks prior to departure, you are entitled to a refund of your ticket price only.
 
If the air carrier informs you of the cancellation between two weeks and seven days prior to the scheduled departure time, the airline can offer you re-routing as long as you depart no more than two hours before your original scheduled time of departure and arrive less than four hours after your scheduled time of arrival.
 
If the air carrier informs you of the cancellation less than seven days before the scheduled time, the airline can offer you re-routing as long as you depart no more than one hour before the scheduled time of departure and arrive less than two hours after your scheduled time of arrival.
 
 

Disclaimer

Whilst every effort is made to ensure that the legal information contained on “consumeruk” is accurate, it does not constitute legal advice tailored to your individual circumstances. If you act upon it, you acknowledge that you do so at your own risk. Neither the Proprietor nor Dean Dunham can assume responsibility and do not accept liability for any damage or loss which may arise as a result of your reliance upon it.

Last updated 31.08.2013

 
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